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Sports |
Telikom services are sub-standard
IT is ironic that Telikom PNG is
afraid of losing the massive profits that it has been making
through its mobile telephone business because if it had invested
in improving the network coverage and quality, it would not fear
losing customers to the competition.
The fact is that consumers are fed up with Telikom and its
sub-standard services.
We are tired of being ripped off of our hard-earned money.
We are sick of seeing the “network busy” message almost every time
we try to make a call on our mobile phone.
But above all, we are entitled to demand and to receive the best
service possible.
When the B-Mobile network was launched some years back, perhaps
the poor sound quality and coverage could be understood and
accepted then.
Over the years, however, the services have hardly improved while
Telikom made millions.
Telikom cannot give any excuse whatsoever to prevent the entry of
competition into the mobile telephone industry.
It has had enough time to prepare for it by, amongst other things,
improving its services.
It failed to and the people of Papua New Guinea should not be
penalised and forced to continue putting up with sub-standard
services.
We need to have an alternative service provider, we need to be
able to make a choice based on quality and affordability, we need
competition in the mobile telephone industry!
Good and affordable communication services are essential to
economic growth and if PNG is to develop and advance we should not
be held at ransom by Telikom any longer.
Public policy considerations demand that the “consent to entry of
competition” given by Telikom to the entry of competition be
deemed to be valid and effective.
Without competition Telikom will never improve its services and
the people will continue to live in the “stone age era” of mobile
telephone communications.
Soon-to-be an ex-B Mobile customer
Port Moresby
 
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