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| B Mobile leaves customers frustrated | |
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I HAVE always subscribed to Telikom
PNG’s B Mobile service as it is nationally-owned and I felt that I would
be contributing the country. Unfortunately, my loyalty is being eroded by the poor service. When we call up customer service to complain, we get more frustrated. I feel cheated as every time I make a call, even if it is a short one, my credit is drastically reduced. It is frustrating that my K5 credit does not last more than three minutes during “peak” hours. Now, the news that the government is prepared to sell part of B Mobile to an American company pretty much says it all. I am not surprised that many B Mobile users have switched to Digicel. There are ways for Telikom to improve its services and compete with Digicel and other service providers. For a start, I suggest Telikom carries out an audit and evaluate its strengths and weaknesses. Sdimel, Port Moresby |
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