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I REFER to the letter “BSP must buck
up” (May 5) about the comments on BSP ATMs. I personally follow up all BSP related letters to the Editor. BSP has, however, not been able to locate the writer Vincent D. Pisimi, Port Moresby. I invite the writer to contact me at 3229720 or email gmcilwain@bsp. com.pg As far as BSP’s ATMs are concerned, I will briefly expand on the subject. BSP currently has 129 ATMs located throughout Papua New Guinea. These machines are provided through a services agreement with Datec PNG Ltd. BSP staff replenish the machines and undertake routine minor maintenance. BSP is currently in the process of completing a total refresh programme with the older ATM machines being progressively replaced with the latest technology and more robust ATMs. BSP is also installing 23 new ATMs at various additional locations. However, it must be accepted that these machines are mechanical devices. Inconsistent electrical power and erratic data transmission capacity has a detrimental effect from time to time. Standby power generator is available at all BSP branches. However, some offsite locations may not have standby power. It is inevitable that serious data transmission failure – such as I recently personally experienced at Kokopo – completely shuts down the ATM service capacity at that location. This is unfortunate. These instances are outside the control of BSP. BSP maintains a close relationship with Telikom in this regard. BSP is developing further improvements to the ATM service profile including ATM interchange whereby other bank cards and Visa cards may be accepted, mobile phone top ups made and a single transaction balance enquiry/cash access can be achieved. I apologise when a BSP ATM may fail for whatever reason, however I do assure the general public that priority is given to prompt rectification whenever a BSP ATM becomes unserviceable. Garth McIlwain Managing director |
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