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Sports |
Challenge for Telikom
While Telikom is going out in a big
way to portray its efficiency in telecommunication service
delivery in a monopoly environment, I am still waiting for Telikom
to fix the fault to my home phone, which I reported almost one
year ago.
I have been fronting up at the Boroko Service Centre, the Four
Mile Technical Centre and called Customer Care Centre again and
again over this period wearing the Job Number: 4081421.
How long will I wear your unreliable number, Telikom?
In large newspaper advertisements, Telikom also promised free
mobile phones and free pre-paid call credits for customers, who
have been waiting for three months or longer for a fault repair on
fixed line services.
The advertisement read: “Must be previously lodged fault report
number and customer must have satisfactory credit status with
Telikom”.
I have met Telikom’s conditions, when I reported the fault months
earlier and had no credits on my account.
If Telikom really operates a 24-hour, seven days a week Customer
Care Centre with a 1803999 toll-free number to attend to faults,
my phone should have been back to service months ago.
When I called the Customer Care Centre on March 15 this year, this
was the response: “We understand the response has been quite slow
and upsetting, however, we will maintain contact on the latest
progress with regards to your outstanding matter.”
Since then, I am still waiting on the progress and for the free
goodies and the restoration of my telephone.
It will be a feat for Telikom if my telephone fault is rectified
and restored within the next 12 hours.
If Telikom can achieve this challenge within 12 hours, it will be
a big leap for an organisation facing deregulation and
competition.
Frustrated Customer
Port Moresby
 
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