Telikom fails customers

MANY mobile phone users are welcoming Digicel and the top shots in Telikom should find out the reasons why Papua New Guineans are showing such enthusiasm unless they want B Mobile to become an endangered specie.
To me, Papua New Guineans are moving away because of the following:
l Telikom’s inefficiency in providing real mobile services. When a person makes a call from a mobile phone, the caller gets “network busy”, “call failed” and so forth or when someone wants to send a text message, the report comes back saying “failed” and then the message is delivered countless times to the recipient some days later, and making the user pay for Telikom’s own stupidity; and,
l High cost for a shadow mobile service. If I am not mistaken, users are charged 80t per 30 seconds for each call made, which comes to K1.60 per minute.
This means that a K20 prepaid would last only 12 minutes, which is too much for an average Papua New Guinean.
Generally, Telikom is charging too much and unnecessarily for an unreliable and inefficient service, a mobile service which is not mobile.
You tell the people of PNG that you provide mobile phone services, then provide us with a real service.
Telikom should not be afraid of competition from Digicel but must stand up as a papa graun and face the challenge and improve.

Telikom fan
Unitech, Lae

Journey to Paradise

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