Western Union issue explained


CITY Pharmacy Limited group chairman Mahesh Patel says Western Union outlets operating in Stop and Shop stores in Port Moresby are currently closed due to technical issues.
He explained this in response to concern raised by public about the closure of outlets in the Stop and Shop stores, forcing Western Union clients to go to the Bank of South Pacific branches.
Some Western Union clients stood in a queue for about four hours at the BSP branch in Waigani last week to be served.
They normally would go to the Stop and Shop outlets.
“We (Stop and Shop stores) are subagents to BSP. We have not stopped operations but are working on sorting out the issue,” Patel said.
He did not specify what the technical issue wast but said the outlets would operate again once the issue was resolved.
The Western Union regional director for Australia, New Zealand and the Pacific Isles, Tasko Alcevski, said the Western Union company was a leader in global payment services.
Alcevski told The National that the company was publicly listed as WU in the New York Stock Exchange.
“The company offers its services through its sole agent in PNG, Bank of South Pacific, the largest bank in PNG,” he said.
“BSP is a core part of Western Union’s network in PNG and we value the relationship we have built together for more than 10 years.
“The CPL Group is a sub-agent of BSP which we have no direct contract with them. They also own Stop and Shop stores.
“Our relationship is with BSP who is responsible for managing its relationship with CPL Group.
“Through BSP, consumers in PNG are able to send cash to Western Union’s over 500,000 agent locations in 200 countries and territories.
“Migrant workers in PNG also use our service to send money to support their families and loved ones in their home countries,” Alcevski said.

Leave a Reply