Banking blues at the ‘Blue Bank’

ANZ Bank really needs to pull up its socks.
My partner and I issued two cheques recently and both bounced even though we had sufficient funds in our separate accounts.
Previously, for security reasons, the bank would contact the issuer to confirm.
This time, neither my partner nor I received a call from the bank before it bounced the two cheques.
On inquiring (general phone line), the bank officer advised me to check with our respective branches.
Anyone who has business with the banks in PNG will attest that it can be frustrating – the queues are long and the counter service is less than desired.
At the Waigani branch, waiting for your turn is like playing musical chairs.
Can ANZ tell me who will compensate us, apart from the embarrassment caused?

Customer
Port Moresby