DIGICEL (PNG) Ltd has blamed Telikom PNG for not correctly relaying calls to its network.
“We have repeatedly asked Telikom to send its calls correctly so we can connect them to the customers in all centres, but to date, they have failed to address this issue,” Digicel chief executive officer, John Mangos, said.
Mr Mangos was responding to paid advertisements by Telikom in the newspapers informing its landline customers in 14 provincial centres that they would not be able to access the Digicel network because Digicel had blocked these calls.
Telikom said the problem was being addressed by Digicel and areas affected were Vanimo, Wewak, Tabubil-Kiunga, Daru, Alotau, Misima, Kainantu, Paiam, Mendi, Lorengau, Kavieng, Lihir and Buka.
Telikom, when contacted, did not elaborate on the problem and said the issue would be sorted by its competitor as said in the advertisement.
But it said: “All our lines are open to receive and make calls to Digicel network.”
From the Digicel front, Mr Mangos candidly said call failures faced by Telikom landline users was due to Telikom not sending calls correctly to its network. Mr Mangos said because the calls were not sent in correctly, Digicel was unable to reconnect these landline calls to its mobile phone users.
He hoped for a quick fix to ensure communication returned to normal and assured that his network was working with the other to source alternatives means of connection.
Businesses in several affected centres urged the communication firms to fix the problem quickly as it has had an impact on their business for the last month or so.
One of the firms said: “It is very bad; this problem has affected communications between our partners whom we do daily business with and it has been going on for too long.”
Several domestic users also expressed concern and urged for the situation to be sorted and communication in this regard restored.