The National,Friday 13 January 2012
TELIKOM PNG customer care officers are visiting business houses and government offices on Champion Parade, Port Moresby, this week as part of a loyalty programme to give out fixed wireless telephones after faulty cables were reported in the area.
Recent heavy rain earlier in the week in the nation’s capital caused a short circuit of cables.
That temporarily affected landline services to customers on Champion Parade and Musgrave Street.
And while Telikom technicians are working on fitting in a new cable to restore services, the customer care officers are ensuring those affected remain connected.
Telikom acting chief of commercial Wency Noruka said the loyalty programme was where customers were given fixed wireless telephones (FWP) to which their calls would be diverted from their main telephone line in the hope that they did not lose out on business and stayed in touch with clients.
“The loyalty programme is an initiative to keep our customers connected particularly on occasions when a major fault has been reported that will affect business houses and institutions.
“The use of the FWPs is temporary.
“This should help until the landline service is fully restored,” Noruka said.
Clients visited were pleased with the Telikom initiative and commended the effort of the customer care officers of the firm.