Digicel, APNG seal customer care agreement

Business, Normal

The National – Tuesday, June 14, 2011

DIGICEL PNG, last week started providing customer care and call centre services to Airlines PNG (APNG) in a first of its kind “outsourcing” agreement for the country.
Digicel, who introduced PNG’s first 24-hour customer care service in 2007, will be providing experienced employees and its state-of-the-art call centre facilities to the international and domestic airline, which will include handling bookings, managing customer queries and providing high quality after sales service.
PNG customers from Australia and PNG will benefit from extended customer care and booking hours with the APNG hotline numbers 180 2764 or 722 22151 now open between 6am and 10pm from Monday to Saturday and between 6am and 8pm on Sunday and public holidays. 
A specifically trained team from within the Digicel group would be manning the call centre.
Digicel chief executive officer John Mangos said: “Digicel transformed the customer experience in PNG when we launched in 2007 with 24-hour free customer care hotline and a commitment to quality service and we have set the standards in the country ever since.   
“We are now in a position to provide that experience and technology as a solution to APNG by tailoring the service to match their specific needs.  We believe this is a major milestone for both Digicel and APNG,” Mangos said.