Electronic banking platform not reliable

Letters

OVER the past years, I have noted a steady decline in the quality of customer service from one of our banks.
There is a determined effort to force Papua New Guineans into electronic banking platforms.
While we appreciate that electronic banking is practiced and encouraged by many banks in the world, the has failed to maintain acceptable standards of service.
Every weekend, the bank advises its customers of yet another system upgrade.
Every Monday through to Wednesday, following this system upgrade, customers receive messages on issues regarding cards and access.
Clearly, there are issues with the electronic banking platform that the bank is using.
It is not serving its purpose adequately.
Customers are frustrated with the attitude which emanates from the customer service staff who hang up in the middle of a conversation, provide lame excuses and fail to call you back regarding your query even though they say they would.
I think it is time the State considered setting up a banking ombudsman to keep this gang in check and ensure their customers are respected and provided an acceptable level of service.

Balimo Wabea,
Boroko