Give me my money’s worth, Digicel

I CALL on the good people at Digicel to provide a more competent service.
I may be the only disgruntled customer but I hope to get something out from this.
I bought a new Sim card on Nov 3.
On the evening of Nov 8, I found I could not make or receive calls, send or receive SMS, or use any of the services provided.
The voice prompt said: “We’re sorry, but you are not allowed to make this call, ID 6.”
However, the new Sim allowed me to call Customer Care and I did that.
I was promptly told to buy another Sim card because my “new” Sim card has not been used for 120 days and has been declined by the system.
When asked how that was possible, I was told: “Sorry, there was a technical error.”
I managed to use the new Sim card for six days.
So why should I have to pay for another Sim card?
Digicel should give me a new Sim card.
Please take note of my Puk1 60352087 and Puk2 72522907, Digicel.
The Sim card’s number is 7328 3715.
Digicel must show that it is the bigger and better network.

 
Bai Opasa
Via email