ICCC says Water PNG improved on services

 WATER PNG improved its service delivery last year, the Independent Consumer and Competition Commission (ICCC) said.

An analysis of the water agency’s performance showed that the majority of the service targets set in 2009 water and sewerage pricing arrangement report were met by the company last year, the commission said.

ICCC chief executive officer Dr Billy Manoka said: “In comparison with 2011, the ICCC acknowledges that Water PNG has performed well with regards to customer complaints, population coverage, service connections, service reliability and product quality assurance.

“Our analysis also indicated that reliability of more than 97% of the total hours/month was achieved across the nation except for Alotau, Daru, Kundiawa and Wewak. 

“Water PNG needs to improve on reliability in those four provincial centres.” 

Manoka stressed the need for improved quality control in terms of chlorine residual compliance and called for improved outcomes in Daru and Lorengau where problems have persisted. 

He said the misuse of the water service in the communities had affected the performance of Water PNG and affected water supplies.

Water PNG was urged to strive to achieve the unmet targets