PNG Power’s restructure focuses on customer service

National

PNG Power is working on increasing customer service proposition following the recent restructure, according to acting managing director Carolyn Blacklock.
Blacklock said they were considering returning to the days when it was successful.
“Last year, we undertook a restructure,” she said.
“Just two months before the Asia-Pacific Economic Cooperation summit, we announced to go back to the old days.
“We had terrible outages in Lae largely weather-related.
“We may not be able to change the outage but we can make sure the Facebook site is up-to-date.
“We can change quickly in terms of getting people informed.
“This has come about because of the restructure.”
Divisions created under the restructure include generation, transmission, distribution and retail.
The company also has the human resource, strategy and finance, and shared services divisions.
Mike Penrose heads retail, which is customer-minded and “of the view that customers shouldn’t have to contact PPL. It should be the other way around”.
Blacklock said PPL had a two-year plan to provide electricity in the districts. “Some of the districts want to choose their own contractor plan, but we take 10 per cent at
least to supervise the project to ensure the quality, procurement and certification are done right,” she said.
“The other model is where the districts give the job to PPL to do a proper tender to get a contractor to manage and coordinate the whole project.”