By YEHIURA HRIEHWAZI
NATIONAL flag carrier Air Niugini has selected Dubai-based Mercator to create and manage its frequent flyer programme, using its customer relations information system (CRIS).
Dubbed “Destinations”, the frequent flyer programme is the first-ever in PNG, which offers Air Niugini passengers the opportunity to earn a point for every kina spent on travel with the airline.
In a statement yesterday, Air Niugini Ltd said it operates scheduled passenger and cargo services in more than 28 domestic and international destinations across Asia, Oceania and Australia.
The airline has selected Mercator’s CRIS programme after an extensive and detailed evaluation, the statement said.
The company has based its decision on the product’s “state-of-the-art functionality, technical capability and Mercator’s renowned round the clock support”.
Air Niugini’s chief executive officer Wasantha Kumarasiri said: “We recognise the value of having our own loyalty programme to reward our customers.
“Our market, valuable passengers and staff are excited with this new initiative and keen to make it a success.
“Our valuable customers will now see that their loyalty is rewarded … we selected Mercator because of its superior capabilities and proven results … I am confident this partnership will grow in the years to come.”
Duncan Alexander, Mercator vice-president, sales and market development, said: “This partnership is very significant for us.
“We now have customers for CRIS worldwide – in Africa, the Americas, Europe, the Middle East and Asia Pacific, managing millions of frequent flyer accounts, allowing our airline customers to add value to both customer service and help in bringing about commercial success.”