Telikom cable outage affects airline’s services

Business, Normal

The National,Tuesday March 29th, 2016

 AIR Niugini says the Telikom cable outage continues to affect the airline’s services.

The airline last Thursday advised its customers that the telecommunication outage had affected telephone lines to the airline’s Port Moresby head office at the Waigani sales office and the airport office.

“The Telikom cable issue has also affected our check-in system,” the company said. 

“Passengers are advised to check in at least three hours prior to departure time to avoid any inconvenience.

“Passengers who have access to the internet are encouraged to use Air Niugini’s online check in system. 

“Air Niugini services have been affected since (last) Tuesday, following the sabotage of the Telikom fibre cables at several suburbs in the city.”

Air Niugini customers are advised to use the alternate call centre number 737 32100 for reservations or for any general enquiries.

The company last year upgraded its telephone sales with technology that allows staff to issue tickets over the phone – effectively transforming it into a call centre. This was part  of Air Niugini’ s commitment to improving customer experience.