Telikom centre dials in new era for customers

KUMUL Telikom Holdings (KTH) opened its first business centre Waterfront mall in Port Moresby this week, marking the start of a new expansion of services since its merger last year.
The business centre will sell all Kumul Telikom products and services including bill payments and attending to general enquiries.
KTH acting chief executive officer Xavier Victor said the centre was a milestone achievement while also being more convenient for customers as it operates after normal business hours as well.
“Customers may come here to pay their bills for the services we provide and for general enquiries,” he said.
KTH board director Kili Tambua emphasised that customers were an important stakeholder in any business.
KTH has realigned its business structure and as part of this realignment Telikom will be taking care of the core business services.
“The main objective of doing that is to improve customer service, reduce cost duplication and removing internal competition,” he said.
“We are looking forward to a greater future.”
The business centre will also be selling EVC (Electronic Voucher System) and Paycom which is the electronic top-up system.
The Waterfront Business Centre is the first step towards Kumul Telikom’s business model of a “shop within a shop” which will expand into other centres in PNG.
The business centre will be “cashless” accepting Eftpos and cheque payments only with operating hours for Monday to Saturday at 8:30am 6:30pm and Sunday from 9:00am to 3:00pm.