Telikom TV not fair to customers

MANY of us have disconnected our Hitron TV and purchased Telikom ADSL for its attractive offer last year.
We had to spend up to about K380 for the devices.
Since then, the service provided was not up to the level of expectation and the poor reception made most of us gave up using Telikom TV.
Poor signal strength makes it difficult to watch without continuous interruptions.
But we are happy to use the data to access Netflix and Youtube.
Sometimes, Telikom technicians do not attend to queries.
One time, it is reported that one of the technicians tampered the line for being upset with his fellow workers and the customers were affected.
Some in customer care do not know their jobs and just by calling them many times, customers got to know their names and shift times by heart.
I have the experience of getting three different job numbers for the same complaint in a week.
This year, Telikom has made a drastic decision without informing customers to reduce the 500 GB plan to 110 GB, which is simply an act of betrayal.
They have gone to the extreme of 78 per cent of the data we enjoyed.
If they wanted to reduce the data rate , they should have introduced a new package for new customers and leave the old customers who have trusted them and joined their big offer package.
I believe this is a reflection of why Government entities and State-owned enterprises are failing.

Disappointed Customer,
Port Moresby