Thankyou Digicel for your fine service

I salute the Digicel company for the good service it provides.
However, I must say there are some dishonest workers who give the company a bad name.
A few times this thing has happened to me: I entered a K5 flex card on my phone and I got a K1 combo with the knowledge that I still have K4 credit.
Just after about 30 minutes I received a message from 16164 offering me an airtime that only had me checked my balance and to my disappointment found out that I had K0.00.
This is not a one-time incident but an on-going thing and it is worrying me since I’m a good Digicel customer.
I’m sure there are a good number of people out there who have encountered a similar situation.
Can the good Digicel company look into this matter and sack the culprits?

Ako Raings,Via email