Westpac striving to improve customer service

 WESTPAC Bank has renovated its Boroko branch in the National Capital District as part of its investment in improving service delivery outlets

The branch was initially opened in May 1955 and has been operating since.  

Westpac’s head of retail banking Adam Downie (pictured) said: “We wanted to give our retail and commercial customers in the Boroko area the highest standard, full-service branch possible – and we are delighted with the response.

“While most of our customers prefer to use more convenient channels such as internet banking, mobile banking, ATMs (automatic teller machines) and in stores, there is still an important role to be played by our traditional ‘bricks and mortar’ branches. 

“Hence, our continued investment in the branch network across Papua New Guinea.

“We are constantly looking at ways to improve our service delivery outlets and the recent renovations here in Boroko are a good example. We have upgraded our Mt Hagen branch, in Western Highlands, and we have more plans in the pipeline for other branches around the country.”  

Downie said Lae would soon have another Westpac branch opened in coming months.

“As part of our commitment to support our own commercial customers, we engaged Patana Constructions to conduct the building works,” he said.  

“Our customers are very impressed with the quality of work, as are we.”