Let’s keep up with technology

TECHNOLOGY is taking over our lives – everyone has a cell phone that can look up information on the Internet.
Cars are becoming more automated and tablets and iPads are everywhere.
Eventually, robots will do menial tasks such as taking out the garbage, cleaning toilets and taking tickets at toll booths.
The more automated we become, the more technology takes over our lives both now and in the future.
One entity in the country has admitted falling prey to modern technology and that is the national postal service provider – Post PNG.
Post PNG is responsible for providing postal services including domestic money order (money remittances).
It has over 40 post offices and approximately 350 employees nationwide. According to Wikipedia, post offices offer mail-related services such as acceptance of letters and parcels; provision of post office boxes; and sale of postage stamps, packaging, and stationery.
Chief administrator of a post office is a postmaster.
A postal system is a system wherein written documents typically enclosed in envelopes, and also small packages containing other matter, are delivered to destinations around the world.
The postal service dates back hundreds of years, it’s an established institution that’s gained a place at the heart of our society.
However, this institution has come under threat in recent years as digital technology has reduced the need to send communications using the mailing service.
The simple art of sending a letter is beginning to diminish.
Letter volumes have dramatically reduced as people prefer to communicate quickly via email and even text messaging.
Digital communications have provided people with an instant means of sending important information, documents and files.
This change has come about extremely quickly, forcing an industry that had largely remained unchanged for hundreds of years to consider where their future lies, not in PNG but the world.
Although the postal system may appear to be outdated when compared with the more modern technologies such as the telephone, fax, and internet, it still has an advantage through its ability to send written documents as well as other items to any location, no matter how remote and lacking in modern technology.
A once-busy postal facility that was used for processing mail is probably no longer as exciting as it was then.
It is reassuring to know that Post PNG is taking on the challenges of modern technology with determination to tap into technology.
We know it is impossible to work against this new wave of technology.
To maintain its position in the industry, Post PNG needs to consider some drastic changes in the near future.
Hand-in-hand with the decline of the letter has come the rise of the parcel.
More and more people are shopping online and the items they order need to be delivered.
This is a huge opportunity for mailing services worldwide and where most currently see the future of the mailing service lies.
But the switch from letters to parcels is far from simple, and it also comes coupled with a demand for fast delivery.
Post PNG must remember that the most important issue that customers are concerned about is time.
On-time delivery is the ability of businesses to meet the customers’ demands and deliver the services or products to the customer punctually.
Unless we get this right, plans of moving with technology will only be hot air.