Firm sets new goals, plans to enhance services

Credit Corporation PNG Ltd’s board has set a new direction for the organisation for the next five years, focusing on an enhanced customer experience in its finance business and a broader range of lending products that deliver on customer needs and business efficiency.
The renewed focus will deliver benefits for customers, as well as shareholders and employees, further cementing Credit Corporation’s long-standing commitment to helping customers achieve their financial objectives.
Recently-appointed chairman Syd Yates said Credit Corporation was prepared to take a bolder stance on enhancing customer experience from beginning to end, by leveraging the disruption taking place across the financial services industry.
“We now live in a world where customer perceptions are being shaped by disruptive technologies across various sectors and businesses,” Yates said.
“Organisations that do not respond to these changes are at risk.
“Our regulations are also looking to financial institutions to not only comply with the law, but also deliver services and products that align with evolving community needs and expectations. With more than 40 years’ experience in the South Pacific, we hope to create an experience that will appeal to retail and business customers at any stage of life.”
The organisation’s new strategic direction is ultimately driven by the new vision to be the best-performing financer in every market it operates in terms of customer experience and profitability.
Chief executive officer Peter Aitsi said as the group embarked on its new strategic direction and brought about necessary changes, Credit Corporation’s initial focus would be on a number of key priorities including financial performance, customer value, core systems and processes and people.