SMEs need to improve their customer service

IT is one thing to support our local small to medium enterprises (SMEs), but you expect quality and professionalism from them.
We can see that there is a problem with customer service in local SMEs.
They do not answer their phones or respond to queries via email or SMS promptly.
They take forever to send through quotations or details about their services and products.
They say something in their terms and conditions, yet they do the total opposite.
It is frustrating when you follow up on matters and they take forever to reply or return your call.
But yet, they will be quick to follow up on their payments.
When we pay for products or services, we expect good customer service.
Improve your customer service.

Disgruntled Customer