FOURTEEN employees from Steamships Trading Company Ltd completed a two-day training on quality customer service from the International Training Institute in Lae last Thursday.
The participants came from various company sites in the country.
They were trained on how best to serve their customers.
Head of business studies and course facilitator Tama Wama said the participants learned to plan, strategise and effectively deliver quality service that would meet and maintain customer satisfaction.
He said the course was geared towards enhancing customer service skills of the participants and guiding them to prioritise activities towards meeting their customers’ needs.
Some of the outline of the courses that the participants studied included improvement aspects in customer service, trends in customer attitudes, building relationships and researching customer needs.
As part of the short course training, Mr Wama said the participants also took part in discussions and presented their reflections on improving their customer services.
ITI marketing manager Danny Smith said the course was expected to drive the participants to identify their customers’ requirements and meeting their organisation’s goals.
He encouraged other organisations to provide such incentive trainings to their employees.
Apart from this course the institute offers various business and computing courses to corporate and government organizations on part-time basis.
Mr Smith said the courses were designed to mainly enhance and upgrade skills of participants and building their capacity to be productive in their organisations.