Authorities ignoring bus fare concerns

WHY are the authorities ignoring people’s complaints on PMV crews charging K2 when the approved fare is K1?
Buses on the Gerehu-Gordon and Gerehu-4-Mile routes are charging K2 for each way.
These buses are registered as PMVs to serve the public so they should abide by the set rules when serving the public.
The National Capital District Commission has failed to provide an efficient public transport system for the city residents despite saying it would.

Concern Passenger,
Rainbow