Complaints desk boosting good governance: Kunda

By LUKE KAMA
CHIMBU acting provincial administrator Joe Kunda says the establishment of an Ombudsman Commission (OC) complaints desk in Chimbu in 2010 has greatly enhanced good governance and service delivery in the province.
Kunda said Chimbu was the only province in the country that had a complaints desk for the OC.
This was an initiative of the provincial government under his leadership. Former Chief Ombudsman Rigo Lua supported this to promote and enhance good governance and service delivery in the province.
“What we have seen is that it significantly improves our governance system in the province,” Kunda said.
“At the same time, it enhances the delivery of basic goods and services to our people.
“This is because complaints are processed quickly here in the province, and are attended to by responsible authorities within less period of time. It saves time and resources, costs involved and most importantly, improve ours governance system.
“It enhances the delivery of basic services because there is greater regard for the established systems and processes of governance.”
Kunda said the provincial government assigned two senior officers to take charge of complaints, apart from their job with the provincial administration.
He said administrative complaints were dealt with by provincial administration, criminal complaints by police, while leadership complaints were referred to the OC.
Chief Ombudsman Michael Dick said the complaints desk in Chimbu is the only one in the country and has had great success and should be used in all provinces and agencies.
“We already have a complaints desk with the Lands Department,” he said. “We need the support from other State agencies and provincial governments to establish complaint desk there.”