Explain PNG Power’s claims process

THANK you PNG Power Ltd managing director Flagon Bekker for assuring business houses to seek refund for losses.
Businesses are covered by insurance and are eligible for claims.
With your assurance, they can get their funds back.
What about private houses, properties and lives that were lost due to constant power outage?
Can we get a refund?
Can PNG Power build our homes?
I am a resident of Lae, Morobe, and I lost my house due to power outage in 2019.
I have submitted my claims to PNG Power’s Lae office three years ago and have not received any response.
I lost everything.
Can you look into my case and advice me on the processes I should follow?
If you are reading this letter, please call me on 7344,1016 and direct me on how to go about reclaiming thousands worth of properties that I lost.

Jerry Konari,
4-Mile,
Lae