Kina Bank keeping up with technology to boost customer service

KINA Bank is making significant investments in technology to improve customer experience, says chief executive officer Greg Pawson.
Pawson was highlighting the bank’s performance in 2018 during the annual general meeting in Port Moresby yesterday.
“We are doing this by upgrading our online platforms and introducing new digital services such as online loan origination,” he said.
“We’ve made big investments in technology behind the scene by automating systems and processes to create efficiency within the organisation itself.
“On top of these, we have worked to implement a brand new e-switching capability.
“And we are the first bank to connect to the new central bank national payments platform.”
He said it would allow them to issue and acquire scheme cards and provide eftpos services nationwide.
It will also allow them to manage an expanded automated teller machine (ATM) fleet to more than 100.
“These developments form the foundation on which we are building a better bank for the future,” he said.
“We are trying to become a more focused bank trying to prioritise our customer segments and strengthen our capabilities. And that is crucial for success.”
The bank is also looking at making services more financially inclusive because about 70 per cent of the population have access to banking services.
“We feel that we have a moral and social responsibility to contribute to bring those people into the banking sector.”
He said the international submarine fibre-optic cable and domestic cable projects by the Government “will be a critical element in driving some of the technological innovations that kina plans to make”.