Members urged to use online services

**Theodist staff from left: Manu Becker, marketing coordinator, Hannah Douna, corporate customer adviser and Corporate customer adviser Larry Laufa.**

By ZARA KANU LEBO
NASFUND chief executive officer Rajeev Sharma is encouraging members to make use of its online services.
The services include the superannuation member and employer online portals, Nasfund mobile applications and client e-services introduced for service efficiency.

**Public and media officer Elvansen Boas and graphic artist Joe Waragi (left)sorting out bags of gifts for participants. – Nationalpics by KENNEDY BANI**

This year, Nasfund will introduce its 2024-2026 strategy to enhance operational efficiencies and superannuation education to members.
“We launched the e-branch in 2023, to be followed by more digital initiatives like a WhatsApp appointment process and strategic initiatives aimed at improving the overall member experience.

**Pacific Foam staff from left: Sales Executive officer Korah Wari and trainee Grace Philip setting up their items during the stall.**

“The WhatsApp appointment app is a great feature because as it saves a lot of time from having to go to the branch and waiting for hours.
“This feature allows you to download the App to your phone and set an appointment to client service according to your schedule.

From left: Nasfund marketing officer Rosemary Tohichem, media and communications officer Elvansen Boas, Marketing officer Steven Mase, new business and research team leader Hamilton Riman, and marketing, communication and research manager Melanie Lavaki.

“This is so our customers have more flexibility in accessing our services but in terms of working hours and location.”
Nasfund online portal application is to check balances, eligibility and transactions.
The employer online portal ensures quick contribution allocation.
EsiCall is to enquire about services using the automated system.
TextBal SMS service is for instant balance check.

**CPL Nurse Marcia Attai attending to Ben Dampen. A booth was set up outside the conference area for free testing for sugar level, heart rate, blood pressure and oxygen levels.**

WhatsApp appointment maker is for instant confirmation online for appointments.
E-withdrawal is for lodging applications online.
Queuing system for the management of Queues via offline kiosks.
“We are pushing these applications and educating our customers and members so once they start using it, they don’t need to come to the branches for basic services such checking balances, updating customer data or submitting documents for client service attention,” Sharma said.