Staff undergo training to serve clients

THE Motor Vehicles Insurance Ltd (MVIL) has trained 12 frontline staff to improve the quality of support services provided to customers.
Nine staff from MVIL’s claims and legal division and three from Pacific MMI each received certificates in quality customer service.
The two-day course, facilitated by the International Training Institute in Badili last month, was designed for people working in customer service as well as part of career advancement.
“Quality is the core value of any organisation including MVIL.
“How you react to customers is how they will see the face of your organisation,” said course trainer Namah Makindi.
MVIL human resource officer Eugeni Ogil said the training would help them improve support services offered to MVIL’s customers and stakeholders.
MVIL customer service officer Nicole Andy said what she learnt was empowering.
Andy says she intends to use what she had learnt to improve the effectiveness of her role and add quality to the overall output for MVIL.