Weeks of queuing to no avail
The National, Friday August 2nd, 2013
ANZ is one of the leading banks in the Asia-Pacific region.
But service at its Waigani branch in Port Moresby is poor.
Four months ago, I provided the usual required information to the bank to open a new business account.
The bank officer assured me that all documents were in order and the account should be opened in the next two weeks.
After two weeks, I waited in the queue for three hours only to be told that they were doing a "world search" to confirm that the business I am trying to open does not relate to any terrorist activities.
I went back a week later, waited as usual another three hours in the queue, only to be told the search had not been done.
It was about to be done, I was told.
I proceeded to go back each week, each time waiting for hours, only to be given excuse after excuse why the account had not been opened.
Finally, I was told my file had gone missing.
After going through this experience, I wonder if ANZ management, especially the Waigani branch, are employing professionals or some Toms, Dicks and Harrys off the streets.
Does the bank even have a proper filing system?
ANZ must improve its customer service if it wants to live in our world.
Frustration
Port Moresby