Air Niugini clarifies accommodation issues for customers

The National National

AIR Niugini says it does not accept responsibility for missed connections to other airlines from its domestic services.
In a notice dated December 12 published on its social media page, the national airliner advised customers that “as we are into the peak period travel, flight disruptions are inevitable and can be caused by many reasons”.
“Air Niugini would like to make known that hotel accommodation for disrupted passengers is determined from the following conditions:

  • Once a passenger is uplifted and subsequently fails to reach his or her scheduled destination for that day on Air Niugini services, Air Niugini will meet the cost of accommodation, except where the delay is caused by bad weather and other natural causes, example floods, volcanic ashes, tsunami, etc;
  • accommodation cost will not be met at the point where the passenger joins the flight, except if the passenger has connected from another Air Niugini flight;
  • missed connections from Air Niugini international services to other international services are treated as per IATA (International Air Transport Association) Regulations; and,
  • All disrupted passengers must be referred to Reservations Control forward bookings.

“We would like to advise our valued customers to read these procedures carefully as not to cause inconvenience to your travel.”