Airline customers not happy

AIR Niugini passengers travelling out of Port Moresby during the festive period have raised concerns over the services provided by the airline.
One passenger who requested anonymity said Air Niugini customer service was “very slow”.
She said flights delayed and cancelled probably because there were not enough crew members or shortage of technical staff.
“It happens all the time. By now, they should be effectively prepared for the festive period crowd,” she said.
Another passenger, whose flight to Goroka recently was cancelled and rescheduled, said it was bad to come back the next day because there were already passengers booked for that flight. This meant passengers had to fight to secure seats.
When asked about the online check-in, another passenger said: “not everyone has access to check in online and Air Niugini should not use that as an excuse.” Passenger Melanie Andrew, who travelled to Lae on Dec 21, said even though they were issued a boarding pass, they were unable to board the flight.
The flight was delayed and then rescheduled to the following day, and further delayed to late afternoon without any explanation from the company.
Andrew said they were further told by the Air Niugini officer at the counter that the “online check-in” was not considered during the peak period and they should not waste their time to check online.
Other passengers who were on group travel aired their concerns on the way National Airports Corporation security guards were treating passengers.
Attempts by The National to get comments from Air Niugini last week was unsuccessful.