Customer service a priority: NCSL

THE Nasfund Contributors Savings and Loan Society Limited says customer service is a priority and employees will be trained to provide efficient and reliable services.
It has identified seven employees to attend a two-day training to enhance their customer-service skills.
The training was conducted by Richard Coles who runs the Richard Coles International Training and Development.
Coles said the training programme was to develop junior staff on customer-service training and basic marketing skills.
The Nasfund Contributors Savings and Loan Society Limited’s (NCSL) human resource manager Darusilla Musi said the training was important as it would assist employees provide the best service to the members.
The training was attended by staff from Moresby, Kavieng, Kimbe, Lihir, Tabubil and Vanimo.
Musi said the NCSL viewed training as an investment and would continue to develop its staff to ensure that members received a reliable, efficient and value-added service.
Francis Navir of the NCSL Lihir branch said: “We covered several topics during the training.
“But three important things captured my interest were the long-term value, fear of a customer and the elevator speech.
“Long term value and fear of a customer is something I experience everyday yet never realise it.”
Josepha Wunum from the Vanimo branch also highlighted the importance of appreciation the needs of customers and ensuring they were satisfied with the service.