Fund sets new kiosk, brings service to people

THE National Superannuation Fund (Nasfund) has set up a new kiosk in West New Britain to ensure its services is available to its members.
The kiosk was set up in August at New Britain Palm Oil Ltd’s (NBPOL) Mosa head office.
According to a statement, Nasfund said the project was intended to enhance its service availability for members to view their account information including balances, transaction histories, beneficiary information, and housing advance eligibilities in real time.
Nasfund said NBPOL was the largest private sector employer in the country with over 24,000 employees.
Chief executive officer Ian Tarutia said member engagement was a key strategic pillar for the fund.
“We are committed to doing more for our members using digital technology as a platform to improve service availability and drive improved customer experiences,” he said.
Tarutia said the kiosk set up at NBPOL’s Mosa office was a proof of concept product. Nasfund is now in the process of finalising the concept.
Further product rollout will be expanded to NBPOL sites in Port Moresby, Lae and Mt Hagen with other centres also under consideration.
New Britain Palm Oil Ltd group country manager Robert Nilkare said it was pleasing to see the concept coming to fruition which would be highly beneficial to 3,000 NBPOL members that contribute to the fund.
“It is our intention to have such services reach our workers at their plantation sites so they don’t have to make the trips to Kimbe to check their account information,” Nilkare said.
“I credit Nasfund and its board and management for considering bringing such services to their members.”
Nasfund will also make the kiosks available at major shopping centres to enhance availability of its services after hours and on the weekends.
The rollout programme should be completed by the end of the year.