Improve airport customer service

I ADDRESS this letter to national staff at both international and the domestic airport terminals of Port Moresby.
In my limited occasions of travelling abroad, I have in all of them been a victim of impolite, sloppy treatment by the general terminal staff.
I have also witnessed the same treatment being rendered to other fellow nationals and have heard many similar experiences shared to me by friends and family.
Right before my very eyes, I have seen these workers minister to anyone who is not a national with utmost respect.
I have observed smiles I never thought could come out of these faces as when they were assisting me.
I’ve had many of what most people would call “embarrassing moments” with these workers.
For instance, I once arrived very late at the terminal 10 minutes before departure time only to be told: “Yu wanem, transit lo narapla country or kam yet lo POM? ( Are you transiting from another country or coming from POM?).
“If I had it my way, you won’t be getting on the flight. You run!”
I am pretty sure, the reaction would have been otherwise if I was from Mars.
It saddens me to know that my own people are narrow-minded that they practice racism against their own people.
This is just a classic example of very poor customer service in PNG, whether in the stores or hotels.
I love my country and I have just got to speak against this kind of narrow-minded action that is suppressing the development growth of this nation.
Just a note to those at the terminal: you get your bread and butter by serving the people of PNG, like me.
Do your job with your whole heart and stop personalising things or else you’re not worth the amount of money you get.
For the love of PNG, look alive!

Athaliah
UPNG student