System’s hardware failure affects services
A HARDWARE failure on one of Bank South Pacific’s switching systems has affected the bank’s electronic banking services on Friday, chief executive officer Robin Fleming says.
Fleming said they implemented disaster recovery back up services which involved restoring of data bases and pre-implementation testing.
“BSP experienced a hardware failure on one of our servers at around 10.54am (on Friday) that hosts the switching system that is used for our electronic banking services,” he explained.
“This affected our electronic banking services, including automated teller machines (ATMs), Eftpos terminals and mobile banking.
“We initiated implementation of our disaster recovery back-up servers which involved restoration of data bases and pre-implementation testing.”
Fleming apologised to customers for the inconvenience caused by the outage.
5 comments
Overdue apologies.
Very poor service delivery, Your customer service very slow causing very long lines, many run down ATMs.. and now giving overdue apology.
My Account was debited twice but not yet credit and its almost 2 weeks now….
Very poor service
BSP alert has just came into my Digicel phone and yet the balance hasn`t changed for two full days..Poor services for sure
Only good at legalized stealing from its customers by charging 200 to 300 percent interests on personal loans.
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