Be professional when attending to customers

 I CALLED Digicel customer care with a formal query at about 7am. 

After  wasting some time listening to computerised messages which I did not need, I was connected to an agent.

I needed an explanation as to how I could use 50 megabytes of data in less than 10 minutes which costs K2.50 and also the remaining credits just by accessing Facebook after topping up with K6.

She asked around what time that happen and I said it was just before 8pm on a Sunday night. 

She went through the records and explained.

When I interrupted her to  try  to  make  my point, she  cautioned me by telling me to keep my mouth shut and listen.

After listening to her explanation, I tried to explain  to  her  but  she made a hurried and hostile reply which I quote, “because you browsed longer, all data and credits were used up” and she hung up on me.

To that woman, you are one hell of a customer care agent. Whoever you are, please try to attend to our queries professionally and avoid hostility because we are not soldiers at war. 

If you are reading this email, I would like to ensure you that I have published this online. 

I  am  the administrator  of a website.  I have also sent an  email blast to all my contacts.

Emmanuel Marosi, Via email