Online service

NASFUND has being doing very well over the years. The returns have been very good and the fund continues to invest both internally and externally.
One area of concern is improving customer service which the fund is trying to deal with.
A recent improvement is the introduction of the online service with the promise that it will ease the workload.
Some employers and employees may have already benefited from this improvement.
Unfortunately, some of us have not benefitted from it.
We have submitted our online application by email but it has not been processed. When we enquire, we get no response.
Please, Nasfund management, get the online team to do their job and help your organisation meet its customer-service goals.

Frustrated customer